SRT ENTERPRISE SERVICE REQUEST TRACKER
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Version: 2.1.1
Release Date: January 2025
Developer: Arjun Singh

OVERVIEW
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SRT (Service Request Tracker) is a comprehensive enterprise-level service 
management system designed for TATA Teleservices. The application provides
end-to-end service request management, real-time tracking, and performance
monitoring with advanced role-based access control and audit capabilities.

KEY FEATURES
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✓ Multi-level Service Request Management
✓ Real-time SLA Monitoring & Tracking
✓ Role-Based Access Control (RBAC)
✓ Automated Shift Roster Management
✓ Comprehensive Audit Trail System
✓ Live User Activity Monitoring
✓ Broadcast Notification System
✓ Internal Issue & Bug Tracking
✓ Performance Analytics & Reporting
✓ Customer Service History Tracking

QUICK START GUIDE
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1. EXTRACTION 
   • Download SRT_System.zip
   • Extract to any location on your system

2. LAUNCH APPLICATION
   • Double-click: SRT_System.accde

3. LOGIN & INITIAL SETUP
   • Use demo credentials displayed on login screen
   • Multiple role-based test accounts available
   • No admin approval required for demonstration
   • Upon first login, the system will automatically create required folders on D: drive:
     - D:\Macro_Output_Reports\ (Generated Reports & Exports)
     - D:\Macro_Templates\ (Import Templates)
   • Note: D drive is mandatory for automatic folder creation

SYSTEM REQUIREMENTS
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• Microsoft Access 2016 or later
• Windows 10/11 (64-bit recommended)
• D: Drive with 300MB free space (for auto-created folders)
• Microsoft Excel 2016 or later (for reporting features)
• 4GB RAM (2GB minimum)
• Screen Resolution: 1366x768 or higher

FOLDER STRUCTURE (AUTO-CREATED)
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D:\
├── Macro_Output_Reports\ (Automatically generated reports & exports)
├── Macro_Templates\ (System templates for imports)

Your Extraction Location\
├── SRT_System.accde (Main Application)
├── SRT_README.txt (This file)

ROLE-BASED ACCESS LEVELS
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• SR Agent: Service request processing & management
• Email Agent: Email-based request handling
• L2 Agent: Escalation & advanced support
• CLE Agent: Credit Line Enhancement processing
• DataLink Agent: Data integration & synchronization
• Admin: User management, roster, and system configuration
• Super Admin: Full system access & audit controls

DEMO CREDENTIALS
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Default login credentials are displayed on the application login screen.
The system includes pre-configured accounts for each role type to 
demonstrate all system features and access levels.

TROUBLESHOOTING
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Common Issues & Solutions:

• Application won't start: Ensure Microsoft Access 2016+ is installed
• Login failures: Use credentials exactly as shown on login screen
• Folder creation issues: Verify D: drive exists and has write permissions
• Performance issues: Close other applications to free up system resources
• Report generation errors: Check Microsoft Excel installation
• Multi-user access issues: Verify network connectivity and permissions

SECURITY & COMPLIANCE FEATURES
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• Granular Role-Based Access Control (RBAC)
• Comprehensive Audit Trail for all user actions
• Real-time user session monitoring
• Secure authentication system
• Complete activity logging
• Automated session timeout

MANAGEMENT CAPABILITIES
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• Real-time team performance monitoring
• SLA compliance tracking with color-coded alerts
• Shift scheduling and roster management
• User activity and productivity analytics
• System-wide notification broadcasting
• Issue tracking and resolution workflow
• Comprehensive reporting and exports

LEGAL & LICENSE
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This software is provided for demonstration and evaluation purposes.
All rights reserved by the developer. Unauthorized distribution prohibited.
Developed specifically for TATA Teleservices enterprise environment.

CONTACT INFORMATION
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Developer: Arjun Singh
Phone: +91 8149090364
Email: arjun.singh.tata@gmail.com
Portfolio: https://arjunsingh.org/

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SRT Enterprise Service Request Tracker | Engineered by Arjun Singh