Arjun Singh - Operations Analyst & Automation Expert
✅ Notice Period Completed | Immediately Available for Operations Roles

Arjun Singh

Operations Analyst & Automation Expert

Accomplished Operations Analyst with 15+ years in Telecom industry, specializing in Credit Control, Revenue Assurance, and Billing Operations with Tata Group companies. Self-taught automation developer who built 20+ automation tools—eliminating 100% of external development costs while improving team efficiency by 40%+.

15+ Years in Telecom Operations
100% Development Cost Saved
20+ Automation Tools Built
100K+ Daily Records Processed
View Resume Get In Touch

What I Do Best

Deep operational expertise combined with the ability to build practical automation solutions

💼

Operations Excellence

  • Credit Control & Collections Management
  • Billing Operations & Invoice Validation
  • Revenue Assurance & Leakage Prevention
  • Service Request Lifecycle Management
  • Fraud Detection & Risk Mitigation
  • OSS-BSS System Synchronization
📊

Data Analytics & Reporting

  • MIS Reporting & Dashboard Development
  • Data Analytics & Trend Identification
  • Performance Evaluation & Metrics Tracking
  • Large Data Set Analysis & Management
  • Business Presentations & Performance Reviews
  • Data Reconciliation & Validation
⚡

Process Automation

  • In-House Application Development
  • Workflow Optimization & Automation
  • Zero-Budget Solution Implementation
  • Critical Thinking & Problem-Solving
  • MS Access, VBA, SQL Server Development
  • Database Design & Data Automation
🚀

Technical Skills

MS Access VBA Programming SQL Server Excel Advanced Google Apps Script Data Analytics
  • MS Access & Database Design
  • VBA Programming & Excel Advanced
  • SQL Server & Data Management
  • Google Apps Script & Workspace Automation
  • AI-Powered Development
  • Email Automation & Report Generation

My Professional Journey

From operations team member to problem-solving automation expert

🎓 Career Foundation at Tata Communications

2008 - 2010 | Billing Executive - Revenue Assurance

Started career handling billing operations and revenue assurance activities for enterprise clients. Performed invoice validation, data reconciliation, and exception management with strong attention to detail. Executed OSS-BSS circuit migration reconciliation to ensure system alignment.

🏆 Converted to On-Roll & Recognition

2010 - 2015 | Executive - Billing & Revenue Assurance (TCL)

Achieved permanent status within 18 months—significantly faster than typical. Self-learned VBA, SQL, and MS Access to address team's automation needs in absence of IT budget. Automated key MIS reports using Excel VBA and MS Access, reducing manual effort by 75%. Won multiple awards (Hi5, BRAVO, Performance Excellence) for innovative automation solutions.

💼 Expanded Role & Major Automation Projects

2015 - 2025 | Assistant Manager - Risk & Control Management (TTSL)

Executed end-to-end Credit Control processes including dunning, disconnection, restoration, and fraud management across enterprise segments. Built and maintained 20+ automation tools including enterprise-level systems (DEDUPE-IO, SRT Tracker, RCMS), eliminating 100% external development costs. Processed 100K+ customer records daily through automated validation systems. Won Hi-Filler & ICON Awards for impactful in-house solutions.

🚀 Next Chapter: Available Immediately

2025 - Present | Operations Analyst & Automation Expert

Completed notice period and immediately available for new opportunities. Ready to leverage 15+ years of telecom domain expertise, advanced data analytics capabilities, and proven track record in building cost-effective automation solutions. Eager to contribute to operational excellence, process optimization, and data-driven decision-making in a dynamic enterprise environment.

Problem-Solving in Action

Real operational challenges solved through practical automation

DEDUPE-IO

Enterprise Risk Management System
🏆 Hi-Filler Award 💰 100% Cost Saved

The Problem: Manual verification of customer eligibility for new services was time-consuming and error-prone, leading to fraud and credit risks.

The Solution: Built comprehensive rules-based application to evaluate customer eligibility using data analytics. Automated risk profiling using 6-month payment history, outstanding debt, and fraud indicators to identify trends in large data sets.

💰 Saved 100% development costs • Reduced fraud incidents • Processed 50K+ records with high accuracy

SRT Tracker

Service Request Management System
🏆 ICON Award ⚡ 40% Efficiency

The Problem: Service requests were manually assigned, leading to uneven workload distribution and missed SLAs. No real-time tracking existed.

The Solution: Created intelligent task management system with round-robin auto-allocation across agents. Real-time SLA monitoring with automatic priority escalation and exclusive SR locking mechanism preventing duplicate work.

⚡ 40% efficiency improvement • Balanced workload • Zero SLA blindness

Technosoft Laundry Management System

Complete Business Automation
🧺 Enterprise Solution 💰 100% GST Compliant

The Problem: Traditional laundry businesses struggle with manual order tracking, paper-based billing, lost items, and membership management chaos.

The Solution: Built comprehensive desktop application with MS Access + SQL Server featuring automated GST invoicing, membership plans, multi-branch support, and business analytics.

⚡ 10x faster processing • Zero revenue leakage • 50K+ orders processed

Ready to Transform Your Operations?

Let's discuss how my operational expertise and automation skills can drive efficiency in your organization

Get In Touch

Fill out the form below and I'll get back to you within 2 hours

Please enter your name
Please enter a valid email address
Please enter a valid phone number
Please select an option
Please enter your message
You must be 18+ to submit this form
You must accept the privacy policy

ℹ️ Data Processing Notice:
Legal Basis: Legitimate Interest (GDPR Article 6(1)(b)) - Processing is necessary to respond to your inquiry.
Your Rights: Access, rectification, erasure, restriction, portability, and objection. Learn more
Data Retention: 2 years for business reference. Details

⚠️ Disclaimer: Submitting this form does not create any professional relationship or obligation. We will review your inquiry and respond if there is a potential fit.

✅ Message Sent Successfully!
Thank you for reaching out. I'll respond within 2 hours during business hours.

Contact Information

Prefer direct contact? Reach out through any of these channels

📅

Schedule a Call

Book a 30-minute consultation to discuss your requirements

📧

Email

arjun.singh.tata@gmail.com
📱

Phone / WhatsApp

+91 8149090364
💼

LinkedIn

Connect Professionally
🚀

Upwork Profile

Hire me for freelance projects
📍

Location

Pune, Maharashtra, India
Available Immediately

⚡ Response Time: Within 2 hours
📅 Working Hours: Mon-Sat, 9 AM - 6 PM IST

📄 Visit Resume 🚀 Visit Projects 📅 Schedule a Discussion

Navigation

Projects

Connect

Legal

Arjun Singh

Arjun Singh

Typically replies within 2 hours

👋 Hi! I'm Arjun Singh, Operations Analyst & Automation Expert.

How can I help you today?

Just now
1